Get remote support
Download the Support app, run it, and read the 9-digit code it shows to your technician.
Windows · no installation · removes itself when the session ends.
- 1Open the downloaded AccessMonk Support app.
- 2Read the 9-digit code it shows to your technician.
- 3Click Allow when their name appears — you can stop any time.
Only run this if you contacted support
AccessMonk will never call you out of the blue. If someone you didn’t contact asks you to run this app or read them a code, stop and hang up — it may be a scam.
What happens next
- 1
You contact support first
Only continue if you started the call. You'll read your technician a one-time code.
- 2
Download & run the Support app
It needs no installation. It shows a 9-digit code — read it to your technician.
- 3
You approve who connects
The app shows the technician's name and asks you to Allow before anything is shared.
- 4
You stay in control
Watch the whole session and close the app at any time to stop sharing.